The Mobile Alarm worn as a watch, on a blue strap
4G mobile personal alarm with fall detection, watch or pendant

Mobile Alarm

The Mobile Alarm that goes everywhere. Fall detection that calls for help when you can't. Two-day battery life and clear two-way calls.

$495 to buy, or rent for $25 a month

Plans start at $0.82 a day

What's included

  • Mobile Alarm: no set-up required, works straight away
  • Wrist strap or pendant: wear it how you like
  • Telstra SIM and 4G coverage, Australia-wide
  • Fall detection: change the sensitivity to suit you
  • Charging dock: easy and quick to charge
  • 24/7 monitoring by family or our response centre
  • Free express shipping
How would you like to pay?
Your alarm
Mobile Alarm
Mobile Alarm with charging dock
$495
one-off
Plus one monitoring plan
Professional Response Plan
24/7 professional monitoring
$35/month
or $420/year
Family Response Plan
Calls and texts your family
First year free
then $40/year
Order your Mobile AlarmWant help? Call 1300 907 272

No lock-in contracts. Free express shipping.

Referring a client? Go to the Referrer Centre

  • Australian owned
  • 60-day money-back guarantee
  • 12 months warranty
  • No lock-in contracts
  • Helpful support
Why people choose it

Why people choose the Umps Mobile Alarm

  • Fall detection

    Automatically detects if you have a fall and calls for help.

  • Wear as a watch or pendant

    Lots of strap options and colours to choose from.

  • Great battery life

    The Mobile Alarm lasts 2 days on a single charge.

  • Instant connection

    Everything arrives set up. Just turn it on and go.

  • Shower safe

    Water resistant and showerproof, safe to wear in the shower.

  • Light and comfortable

    Lightweight (38g) and not bulky to wear. Slim design.

  • Goes where you go

    Works everywhere there's signal. Sends your GPS location to family.

  • Voice prompts in 10 languages

    Choose a familiar language for the alarm's spoken messages, set up before it arrives.

  • Connectivity included

    The Telstra network works Australia-wide.

Fall detection

The Mobile Alarm that calls for help when they can't

Automatic fall detection that works everywhere in Australia, even in the shower.

See how the response plans work

  • Detects a fall and calls for help

    If it detects a fall, it raises an alert on its own. You can change the sensitivity to suit you.

  • Sends your location

    Works everywhere there's signal, and sends your GPS location to family.

  • Ready to use when it arrives

    Telstra 4G is included Australia-wide. Our team sets up your alarm and contacts before it ships.

How it works

Wear it, press it, get help

Three simple steps, and nothing to set up.

See more on how it works
  1. The Mobile Alarm watch on a wrist
    Step 1

    Wear it

    Comfortably, as a pendant or on a wrist strap.

  2. The Mobile Alarm watch showing its SOS screen
    Step 2

    Press the button

    In an emergency, to make a call through the alarm.

  3. The Mobile Alarm worn as a pendant on a lanyard
    Step 3

    Get help

    Straight away, from your family or our monitoring centre.

Monitoring

Choose who answers when the button is pressed

Both plans work with the Mobile Alarm. No lock-in contracts.

Compare the response plans
A man reading the paper, wearing the Mobile Alarm watch
Professional Response Plan

24/7 professional monitoring

When the button is pressed or a fall is detected, trained operators answer, day and night, from our Australian-based monitoring centre. They call an ambulance and family if needed.

29.06s
Average response time, last 30 days
$35
A month, or $420 a year
About the Professional Response Plan
A grandmother and grandfather at the kitchen table with their granddaughter
Family Response Plan

Family is the first responder

Up to five nominated contacts receive an SMS with your GPS location, then are called in order. No operator: calls go straight to family.

5
Family members or friends you choose
$40
A year, and free for the first year when you buy
About the Family Response Plan
Wear it your way

Ways to wear the Mobile Alarm

The lanyard and a wrist strap both come in the box, so you can switch any time.

Mobile Alarm worn as a pendant
As a pendant

Worn around the neck on the lanyard. Black or white.

Included
Mobile Alarm worn as a watch
As a watch

On a buckle or magnetic strap, in a range of colours.

Included

Add-ons and accessories

Add extras when you order.

Keysafe
Keysafe

Lets responders get in during an emergency.

$39
Pricing

Buy it or rent it, then choose who answers

Buy or rent the Mobile Alarm, then choose how alerts are answered.

Buy

Pay once for the Mobile Alarm and keep it.

Your alarm
Mobile Alarm
Mobile Alarm with charging dock
$495
one-off
Plus one monitoring plan
Professional Response Plan
24/7 professional monitoring
$35/month
or $420/year
Family Response Plan
Calls and texts your family
First year free
then $40/year

Rent

A low monthly cost. Good while you wait for funding.

Your alarm
Mobile Alarm
Mobile Alarm with charging dock
$25/month
rental
Plus one monitoring plan
Professional Response Plan
24/7 professional monitoring
$35/month
Family Response Plan
Calls and texts your family
Included
with your rental
Order your Mobile AlarmNeed help? Call us on 1300 907 272
  • No hidden fees
    No extra costs or surprises
  • No lock-in contracts
    Cancel your plan any time, no fees
  • 60-day money-back guarantee
    A full refund if it's not right
  • 12 months warranty
    Full manufacturer coverage
  • Free express shipping
    Australia-wide delivery
  • Australian support
    A helpful local team

Funding can cover the alarm and monitoring

The Mobile Alarm and its monitoring can be funded through NDIS, CHSP and Support at Home. It's also on geat2GO. Search “Umps”.

Waiting on funding approval? Rent now so you're covered in the meantime.

Referring a client? Go to the Referrer Centre
Reviews

Trusted by real people

Read all reviews
Questions

Your questions about keeping your loved one safe

Can't see yours? Our Australian team is happy to help on 1300 907 272.

What happens if I accidentally press the button?
No problem. You have 10 seconds to cancel an alert by tapping the screen or pressing the alert button a second time. If it does go through, on the Family Response Plan your first contact will be called, and on the Professional Response Plan our staff are trained to handle accidental activations. They'll simply check it was accidental and that no help is needed. There are no penalties for false alarms.
Can I wear it in the shower?
Yes. The device is water resistant and showerproof. We recommend wearing it in the shower, as that's where many falls happen.
How much does the Mobile Alarm cost?
You can buy the Mobile Alarm for $495 once off, or rent it for $25 a month. Then choose a monitoring plan. The Professional Response Plan is $35 a month, or $420 a year. The Family Response Plan is free for the first year when you buy, then $40 a year, and it's included at no extra cost when you rent. Shipping is free.
What are the ongoing fees?
Monitoring is a subscription. It renews automatically at the end of each billing period, monthly or yearly, until you cancel. If you rent, the $25 monthly rental is also a subscription, billed with your monitoring. There are no lock-in contracts or cancellation fees. Contact us to cancel and it ends at the end of your current billing period.
Is there a contract?
No lock-in contracts. You can cancel any time. We also offer a 60-day money-back guarantee. If you have any questions, please call us on 1300 907 272.
Will my parent actually use it? What if they forget to wear it?
The Mobile Alarm is very light (38g) and not bulky to wear. Because it looks just like a normal watch, people are happy to wear it every day.
What is the difference between the Watch Alarm and the Mobile Alarm Pendant?
They both use the same device and work the same way. The only difference is how you wear it. The Watch Alarm has a watch strap, and the Mobile Alarm Pendant is worn around the neck or on the wrist.
How can I choose which watch strap or pendant I want?
You choose the watch strap or pendant when you order. We have watch straps in a range of colours, with a magnetic strap or a buckle.
What languages does the Mobile Alarm support?

Both the Mobile Alarm Wrist and Pendant support voice prompts in English, Arabic, Cantonese, Croatian, Greek, Italian, Korean, Macedonian, Vietnamese and Mandarin. English is the default. Choose your preferred language when customising your alarm and our team will prepare it before shipping.

Voice prompts are the spoken messages from the alarm. They are separate from the text and menus on its screen. Screen text stays in English for every language except Mandarin, which uses Mandarin for both voice prompts and screen text.

Don't see the language you need? Please contact us to discuss your options.

Is it easy to set up?
Yes. Turn on the device and it works straight away. No apps, no Wi-Fi, no programming. Most families are ready in 5 minutes. Our team will have already set up your alarm and contacts before it arrives.
Does it need to be charged?
Yes. Your alarm is like a mobile phone and needs to be charged regularly. With typical use we see the battery last three days, or 120 hours in standby mode. We recommend charging your Mobile Alarm every night to form a habit.
What's the main difference between the two plans?
Family Response calls your family directly. Professional Response calls our 24/7 monitoring centre, who assess the situation and send the right help.
Can I use a personal alarm with a pacemaker?
Yes, you can use a personal alarm with a pacemaker. It's important to follow the guidelines from both Umps and your pacemaker manufacturer. For more information, read our detailed review of using a personal alarm with a pacemaker.
Can I use Support at Home funding to fund my Umps Mobile Alarm?
Yes. Your Support at Home provider can refer you to receive an Umps Mobile Alarm.

Specifications, shipping and returns

Features and specifications
Pendant dimensions
1.5 x 4.5 x 4.7 cm
Weight
38 grams
Battery duration
Over 2 days normal use, 120 hours in standby mode
Water resistance
IP67 rated (water resistant, showerproof)
Network coverage
4G LTE Australia-wide on the Telstra network
Range
Works anywhere there is signal
Accessibility
Easy to press alert button, simple interface and clear audio
Two-way voice
Clear calls with a loud speaker and powerful mics
Voice prompt languages
English, Arabic, Cantonese, Croatian, Greek, Italian, Korean, Macedonian, Vietnamese and Mandarin. English is the default. Contact us if you need another language.
Screen language
English for all voice-language options except Mandarin, which also changes the screen text to Mandarin.
Emergency contacts
Up to 5 nominated contacts
Wear options
Can be worn on the wrist or around the neck
Fall detection
Automatically detects falls and sends an alert
Shipping information
Delivery
Free express delivery Australia-wide.
Timeframe
We set up your alarm with monitoring and contacts the next business day and ship it express straight away. It usually takes 2 days per order.
Setup
Works straight out of the box, with a setup guide and a helpful Australian support team.
Returns, warranty and support
Money-back guarantee
60 days, no questions asked.
Warranty
12 months manufacturer warranty.
No lock-in
Cancel any time.
Phone support
1300 907 272 (Australian call centre), business hours AEST.
Email support
support@umps.com

Help your parents live more independently

Worry less and know your parents are safe wherever they go.

Order your Mobile AlarmCall 1300 907 272
A man reading the paper, wearing the Mobile Alarm watch