Support at Home
Refer a personal alarm via Support at Home
Your guide to referring an Umps Alarm through the Support at Home program.
How to refer
Get a quote or invoice
Fill out the client referral form and get a quote/invoice.
Submit under the client's AT-HM allocation
Lodge it the way you would any other AT-HM item. AT-HM funds the alarm, its setup and training, and the ongoing monitoring service.
Send us the approval
Once funding for the alarm is approved, share the confirmation with us at referrals@umps.com. That's the green light to dispatch.
We ship, set up, and confirm delivery
Order tracking and proof of delivery will come back to you automatically. Payment can be made any time after approval.
What you need to refer
Get a quote generated once you have all the client details.
- Client details and consent to refer
- AT-HM tier from the client's support plan, if it has been allocated. If not, a pre-approval quote still works.
- Chosen device: Home Alarm, Mobile Alarm Wrist, or Mobile Alarm Pendant
- Monitoring preference: 24/7 Professional or Family Response
Good to know
Monitoring is funded under AT-HM
AT-HM funds the alarm, its setup, and the ongoing monitoring service, either 24/7 Professional or Family Response.
Frequently asked questions
AT-HM funds the alarm, its setup and delivery, training, and the ongoing monitoring service. Either 24/7 Professional Monitoring or Family Response can be funded.
Funding is allocated for 12 months in most cases. At reassessment, a new AT-HM tier keeps monitoring funded year on year.
Yes. Quotes and invoices are generated same business day here, with or without a confirmed AT-HM tier. Attach the quote to your AT-HM submission.
The invoice is generated when you start the referral. The client (or their nominated payer) can pay any time after Support at Home approves the alarm. We don't ship until we have the approval. Payment is not required until the alarm is delivered.
Products purchased under the Support at Home program may require a proof of delivery. Umps sends this to providers automatically, alongside order tracking notifications. You can pass the evidence to the SaH provider when needed. Read more here.