Resident safety you can trust
Full visibility over every device. Instant incident reports. One portal to manage it all.
Trusted by leading village operators
Personal alarms built to keep residents safe and independent
Your residents deserve to feel safe at home. Umps provides personal alarms with 24/7 monitoring, backed by a portal that gives your team full visibility over every device in your village.
A response that’s fast and reliable
Our personal alarms are monitored by our 24/7 response centre. When a resident activates their alarm or a fall is detected, a trained operator responds and contacts the right people based on your village’s protocols.
- 29.06s
- Average response time, last 30 days
- >97%
- Calls answered within 2 minutes
- AS4607
- Certified to Australian standards (AS4607:1999)
- 99.9%
- Uptime
Built for retirement living communities
We provide a range of personal alarms designed for resident safety and wellbeing.
Home Alarm
For retirement livingBuilt specifically for the village environment, the Home Alarm provides hassle-free safety and security for all of your residents.
- Pendants with a 4 year battery life
- Built-in smoke alarm detection
- Cover communal areas with a single hub
Mobile Alarm
Extend safety and security beyond the village, with a mobile alarm that works anywhere there is Telstra 4G coverage.
- Works at home and outside the village
- Seamless integration with the Home Alarm
- Discounted offers for resident-led purchases
One portal to manage your entire village
See every device, respond to every incident, and communicate with every resident. All from a purpose-built platform included with your Umps service.
Real-time device management
See connection statuses of every hub in your village in real time, and troubleshoot issues before they become emergencies.
Broadcast to the whole village
Send village updates, emergency warnings, and daily announcements to groups of residents.
Digital concierge for residents
Residents speak to their Hub to send a request, which is transcribed and delivered to your team’s inbox.
Unprecedented visibility over alarms
Real-time visibility over everything
See which devices are online right now. Get alerts when a device loses connection, before a resident needs it.
Instant incident reports
Every activation generates a report emailed to your nominated staff as soon as the case is closed.
Monthly wellbeing summaries
Reports summarising every activation across your village. Spot residents who may need extra support.
Broadcast to residents
Type a message in the Portal. Every resident hears it through their Home Alarm.
Anglicare Southern Queensland
How Anglicare used Umps broadcast messaging to reach clients during Cyclone Alfred, and improved client communications for Support at Home clients.
Read the full case study- 97%
- Adoption rate
- <30min
- Response time
- NPS 69
- Client satisfaction
Built to keep working when it matters
Works even in areas of poor connectivity
Our devices support calls over 4G, wifi, or ethernet. If one connection drops, the alarm automatically falls back to another.
40 hours of backup power
Battery backup keeps alarms active when the power goes out. Residents stay protected without interruption.
Alerts your team before a resident needs their alarm
If a device goes offline or a fault is detected, your team is notified straight away.
Operators that care
Our operators are caring, first-aid trained specialists who follow your village’s protocols, so the right people are contacted every time.
“The operator stayed on the line with me until help arrived. They made sure the ambulance had the right entrance to the village, and even helped them get into my place using my keysafe code.”
Get started with Umps in less than 30 days
From planning to your first wellbeing report, we do the work with your team.
Pre-install planning
We review your site and collect resident details to ensure everything goes smoothly during installation.
Training and resources
We give your team everything they need to become experts in Umps personal alarms before installation day.
Installation
We install and test every device on site. A typical 100 resident village takes around 3 days.
First wellbeing report
Your first monthly report on activations, device status, and residents who may need extra attention.
Post-install review
Our team checks in to make sure village staff and residents are comfortable with their Umps personal alarms.
See Umps in action
Book a demo with our team and we will walk you through the Portal, the devices, and how we would set things up for your village.