NDIS
Refer a personal alarm via the NDIS
A quick guide on referring the Umps Personal Alarm under the NDIS program.
Referral process
Get a quote
Fill out the client referral form and get a quote/invoice. Both the Umps Home Alarm and Mobile Alarm fall under Low Cost AT, so most referrals don't need an AT assessment.
Add to the participant’s plan
Attach the quote to the participant's plan budget under Low Cost AT using support item code 03_090000911_0103_1_1. Mid-cost AT (above $1,500) needs a written AT assessment from a qualified clinician.
Send us the purchase order
Once the participant or plan manager has approved the alarm, email the purchase order to referrals@umps.com and we’ll dispatch a pre-configured device.
We ship, onboard, and invoice
The alarm arrives ready to use. We onboard the participant by phone, confirm it works throughout their home, and invoice the plan manager or the participant directly.
What you need to refer
Have these to hand and the referral form can be filled out in a few minutes.
- Participant details and consent to refer
- Plan management type — plan-managed or self-managed (we aren’t NDIS-registered, so NDIA-managed plans can’t be invoiced through us directly)
- Chosen device: Home Alarm, Mobile Alarm Wrist, or Mobile Alarm Pendant
- Monitoring preference: 24/7 Professional or Family Response
Good to know
Plan-managed and self-managed participants only
Umps isn't a registered NDIS provider, so participants on NDIA-managed plans can't be invoiced through us directly. Plan-managed and self-managed participants can both access the full range without restriction.
Common questions
Plan-managed: we invoice the plan manager. Self-managed: the participant (or their nominee) pays and claims back through the portal.
Umps isn't a registered NDIS provider, so NDIA-managed participants can't be invoiced through us. Some choose to switch a portion of their plan to plan-managed to access non-registered providers — their plan manager or LAC can help with that.
Most Umps Alarms are claimed under Low Cost AT using support item code 03_090000911_0103_1_1. Both the Home Alarm and Mobile Alarm sit below the $1,500 Low Cost AT threshold, so a written AT assessment isn't required.
If you need an AT classification justification or a clinical rationale for the plan, we're happy to provide template wording — just ask the team.
Yes. Dedicated personal-safety smart watches are NDIS-eligible when they're prescribed as assistive technology rather than a general consumer device. We've written a comparison guide on this for OTs and support coordinators: Apple Watch vs. Umps Watch: the best NDIS-approved smart watch.
Typically one to two weeks from purchase order. Every alarm is pre-configured before shipping so it arrives ready to use. Phone onboarding is included, with in-person setup arranged on request.
Other funding programs are also available, including geat2GO (CHSP) and Support at Home. Clients can also purchase direct from Umps, with payment plans and rentals available.