Home Alarm

No problem. You have 10 seconds to cancel an alert by pressing the flashing red cross. If it does go through, on the Family Response Plan your first contact will be called, and on the Professional Response Plan our staff are trained to handle accidental activations. They'll simply check it was accidental and that no help is needed. There are no penalties for false alarms.

Yes. The device is IP67 water resistant and showerproof. We recommend wearing it in the shower, as that's where many falls happen.

You can buy the Home Alarm (Hub and Pendant Button) for $749 once off, or rent it for $30 a month. Then choose a monitoring plan. The Professional Response Plan is $35 a month, or $420 a year. The Family Response Plan is free for the first year when you buy, then $40 a year, and it's included at no extra cost when you rent. Shipping is free.

Monitoring is a subscription. It renews automatically at the end of each billing period, monthly or yearly, until you cancel. If you rent, the $30 monthly rental is also a subscription, billed with your monitoring. There are no lock-in contracts or cancellation fees. Contact us to cancel and it ends at the end of your current billing period.

No lock-in contracts. You can cancel any time. We also offer a 60-day money-back guarantee. If you have any questions, please call us on 1300 907 272.

The pendant is so light (only 14g) that most people forget they're wearing it after a few days. It's water resistant and showerproof, so they never need to take it off, not even for showers or washing dishes. Because it's set and forget, it becomes part of their daily routine.

Yes. Plug in the Hub and it works straight away over 4G. No apps, no programming. Most families are ready in 5 minutes. Connecting it to your Wi-Fi or Ethernet for internet calling is optional, and our team can help you set it up.

The battery lasts over 4 years. We'll let you know when to replace it before it runs out.

Yes. On the Professional Response Plan, the Home Alarm places calls over your home Wi-Fi or Ethernet instead of the mobile network, and switches between connections automatically if one drops. That makes it a good fit for rural properties, homes with weak reception, and mobile network outages. The call itself runs over the internet, not just an alert.

Yes, it works throughout the house and garden. The range of the pendant is over 100m.

No, the Button doesn't have a speaker or microphone. You talk through the Hub. The Hub has powerful microphones that can hear you from the other side of the house, even if you can't hear the speaker from where you are. Operators are trained to respond to these kinds of calls. The three dots on the Button aren't microphones. They're lights that show when you press the Button.

Family Response calls your family directly. Professional Response calls our 24/7 monitoring centre, who assess the situation and send the right help.

Yes, you can use a personal alarm with a pacemaker. It's important to follow the guidelines from both Umps and your pacemaker manufacturer. For more information, read our detailed review of using a personal alarm with a pacemaker.

Yes. Your Support at Home provider can refer you to receive an Umps Home Alarm.